Privacy Policy
Last updated: 3 November 2025
Controller
Astroscend Limited (company number 16462494), trading as Namelumen, is the data controller responsible for the information we collect through the Service. We operate in accordance with the UK General Data Protection Regulation (“UK GDPR”) and applicable UK data protection laws.
Data We Collect
Account data
Name, email address, authentication tokens, subscription status, and related account metadata gathered when you sign up or access the Service.
Usage data
Search inputs, generated names, interaction logs, IP address, device and browser information, and timestamps collected automatically to operate and secure the Service.
Payment data
Limited billing identifiers processed by our payment providers. We do not store full card numbers on Namelumen infrastructure.
How We Use Information
We use personal data to provide, maintain, and improve the Service, authenticate users, prevent fraud, enforce rate limits, respond to support requests, communicate product updates, analyse engagement, and satisfy legal obligations.
Lawful Bases under UK GDPR
- Contract: to deliver features you request and maintain your account.
- Legitimate interests: to secure, improve, and market the Service in ways that do not override your rights.
- Consent: for optional analytics or communications where required; you may withdraw consent at any time.
- Legal obligations: to comply with laws, regulations, or lawful requests.
How We Share Information
We do not sell personal information. Data is shared only with vetted service providers (hosting, email delivery, analytics, payment processing) under confidentiality obligations, or when required to comply with law, protect rights, or prevent harm.
Data Retention
We retain personal data for as long as necessary to provide the Service, fulfil stated purposes, or meet legal obligations. When data is no longer required, we delete or anonymise it in line with our retention schedules.
Your Rights & Choices
If UK or EU data protection laws apply, you may access, correct, delete, or export personal data, object to or restrict certain processing, and withdraw consent. Submit requests via admin@astroscend.com. You may also lodge a complaint with the UK Information Commissioner’s Office (ico.org.uk). Marketing emails include opt-out links; transactional emails are required to deliver the Service.
International Transfers
We may process data in the United Kingdom, United States, and other jurisdictions. When transferring personal data outside the UK or EEA we implement appropriate safeguards, such as Standard Contractual Clauses or other lawful transfer mechanisms.
Security
We employ administrative, technical, and organisational measures designed to protect personal information. No system is entirely secure, so you should safeguard your credentials and notify us of suspected compromise.
Changes
We may update this Privacy Policy from time to time. Material changes will be posted on this page with a revised “Last updated” date. Continued use of the Service after changes become effective signifies acceptance of the updated policy.
Contact
For privacy questions or requests, contact admin@astroscend.com. Astroscend Limited, company number 16462494, England & Wales.